.:License Stop:.

FAQs

Why become a License Stop vendor?

How does my customer benefit?

Convenience. With License Stop locations spread across Illinois, the customer has many options where to renew compared to having to drive miles to the nearest DMV office. Plus, our vendors offer to renew plates according to their regular business hours, not the limited hours of the DMV offices. In many instances, the customer can renew anytime of the day and any day they wish. That is convenience!
Saves Time. Renewing at a License Stop location saves time because there are no long lines. The renewal process only takes two minutes!

How does my company become a License Stop vendor?

ENROLL NOW by simply completing the enrollment form on the Enroll Now page of our website
If you have numerous locations you can fax or email us a list of locations and we can handle the enrollment for you.

What startup costs are associated with providing this service to my customers?

If you have the necessary computer equipment already installed then your cost to get started is $0. Please refer to the question below for required equipment.

What type of computer equipment is required?

PC With Windows 2000 or XP Operating System
Approved Laser Printer using OEM Toner (Lexmark 220 or 240 recommended if purchasing a new laser printer. These two models cost around $150.)
High Speed Internet Connection (i.e. DSL or cable)

Will an HP (or similar) laser printer work?

Yes, if you use the toner recommended and produced by the manufacturer. Toner purchased from discount companies refilling used toner cartridges will not be acceptable.

Am I required to sign a long-term contract with License Stop?

Your company is not bound by a long-term contract. Participation is voluntary. You can stop renewing any time.

How does the electronic renewal process work?

The customer presents the Vehicle Registration Renewal Notice from the State of Illinois to your staff member. Only three items on the notice need to be input into the computer:
- Vehicle Identification Number (VIN)
- License Plate Number
- Plate expiration date
Your staff verifies with the customer that his/her vehicle matches the data on the computer screen.
You collect the state renewal fee plus a convenience fee of no more than $5.50.
Your staff hands the state supplied sticker to the customer.
Transaction completed in less than 2 minutes!

How do funds change hands?

An electronic funds transfer account is setup with your bank; this account is where you will deposit funds collected from renewals.
CVR, on behalf of the Secretary of State, logs all renewals taking place at your facility on a daily basis. Two days later CVR electronically withdraws the amount collected from your customers for the state renewal fees.
Monthly, CVR sends you a report verifying the number of transactions taking place at your facility for the prior month. Seven to ten days later, CVR electronically withdraws from your account an amount equal to the number of renewal transactions performed multiplied by the CVR transaction fee.
All withdrawals come from monies previously collected.

We are a financial institution currently providing this service to our customers. Why should we switch to your system?

The renewal system you are using today will not be available by the end of 2007. Some institutions using the current system believe they are using an electronic renewal system. This is not the case as you are only able to retrieve information not update information. With our system you are actually updating the SOS’s database with current renewal information.
The current manual system requires extensive record keeping and time consuming reporting mechanisms. These costly and time-consuming duties simply disappear with our electronic renewal program. The labor costs associated with providing this service diminish greatly.
All merchants and financial institutions wishing to renew plates for their customers must be enrolled in an electronic renewal program before the end of 2007. Currently, CVR is the only company licensed and approved by the State with electronic vehicle registration experience. For more information about the Secretary of State’s program please click here.
Your customers are “legal” immediately! When you complete the renewal process with our system you have updated the SOS’s records.
Saves your staff and customer’s time. With our system you can have a customer renewed in less than two minutes.

What support do I get?

Lifetime training for you and your staff, advertising materials, and 24/7 technical support.

Can I advertise the Program?

Absolutely. Your enrollment includes participation in the Renewal Program plus official License Stop marketing materials and training. Marketing materials include window decals, point of sale table tent signs, posters and access to License Stop ad art for any additional advertising you would like to do.

How are transactions completed if my computer, the internet, or the State of Illinois’ website goes down?

Unfortunately, you will not be able to complete the transaction for your customer in the event you cannot access the State electronic files. Advise your customer to come back later or take his/her name and telephone number and call them when you are able to reconnect.

Does my company incur any liability by becoming a vendor?

You are responsible for the safe keeping of the license sticker.
If you agree to take checks for the renewal transactions you will assume the collection risks normally associated with check cashing.

What should I do if a sticker is damaged or unusable for any reason?

Unusable/damaged stickers must be returned to the Secretary of State. Instruction is provided during installation.

What do I do if a sticker is lost or stolen?

You must file a police report immediately and send a copy to the Secretary of State. Failure to reasonably safeguard this inventory can result in removal from the Renewal Program and fines up to $78 per sticker.

#2 Sunset Executive Parkway, Suite 5, Edwardsville, IL 62025
Phone 618-307-6167 Fax 618-589-0429